How can I track my order status?

Once your order is confirmed you are given a clear way to follow it from fabric to container, so you are never guessing where production stands.

How order tracking works:

• Dedicated account manager: a named bilingual contact handles your order and answers status queries in your time zone.
• Order number and documents: you receive the order number, proforma invoice and production schedule at confirmation.
• Milestone updates: progress is reported at key stages including material readiness, cutting, sewing, finishing, QC and packing, with photos or video where useful.
• Pre-shipment confirmation: before dispatch you receive inspection results, the packing list and shipping details.
• Shipping documents: bill of lading or airway bill, commercial invoice, packing list and certificates are issued for customs clearance.
• Carrier tracking: once the shipment is in transit you can follow it on the carrier website using the tracking number we provide.

If you need a specific reporting format, such as a weekly production report or a shared tracking sheet, tell us at order confirmation and we will set it up. Proactive reporting at milestones is far more useful than chasing a status.

One suggestion: agree the reporting cadence at the start. Clients who receive a weekly status note and a photo set at each milestone need far fewer follow-up emails, and any deviation from schedule is discussed while there is still time to react.