Do you provide after-sales service?
Absolutely, we provide comprehensive after-sales service. If you encounter any issues or need assistance during use, please feel free to contact our customer service, and we will be happy to assist you.
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What should I do if I can't find the style I want on your website?
If you can't find the style you're looking for on our website, please contact our customer service. We will do our best to meet your needs by recommending similar styles or offering customization services.
How should I clean and care for your outdoor clothing?
Our outdoor clothing is made from fabrics that are easy to clean and care for. We recommend following the instructions on the care label for cleaning and maintenance to ensure the durability and appearance of the clothing.
Do you offer wholesale services?
Yes, we do offer wholesale services. If you have bulk purchase requirements, please contact our customer service for more favorable prices and professional services.
Who are your outdoor clothing suitable for?
Our outdoor clothing is suitable for those who enjoy outdoor sports, adventure, travel, etc., as well as workers who require outdoor workwear for their jobs.
How long will it take to receive customized clothing?
The production cycle for customized clothing is usually longer than for in-stock products. Please consult our customer service for an accurate delivery time based on your order.
Do you offer customization services?
Yes, we do offer customization services. You can customize the style, color, size, etc. according to your needs. Please consult our customer service for specific customization details.
What should I do if the received item has quality issues?
If the item you receive has quality issues, please contact our customer service as soon as possible. We will provide you with a replacement, refund, or appropriate compensation.
Do you have a size chart for your outdoor clothing?
Yes, we do have a detailed size chart for your reference. Please carefully review the size chart before placing your order to select the appropriate size.
How can I track my order status?
After placing your order, we will send you an order number and shipping information via email or SMS. You can use this information to track your order on the shipping provider's website.
What payment methods do you accept?
We accept various payment methods including L/C, TT etc. Please select your preferred method at checkout.
What is your delivery time?
Generally, our delivery time is 30-60 business days, but this may vary due to order volume, production schedule, and shipping conditions.
Can I return or exchange the samples if I'm not satisfied?
If you're not satisfied with the quality or style of the samples, you can contact us within the specified time frame for a return or exchange. However, you may be responsible for the return shipping costs.
How long will it take to receive the samples?
After dispatch, samples usually take around 3-7 business days to arrive, depending on the shipping method and regional differences.