FAQs
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Explanation of Product and Service-Related FAQ
Customization FAQ

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What is your Minimum Order Quantity (MOQ) and typical production lead time?

The MOQ depends on the garment type, fabric, and complexity. Lead time varies with design complexity, functional requirements, and order volume. In general, bulk production takes several weeks to a few months after final sample approval and material readiness.

Do you provide samples? What about sample cost and delivery time?

Yes, Uniouter provides samples for quality and fit verification before mass production. Sample cost depends on customization level, but it may be refundable or discounted for confirmed bulk orders. Sample delivery time varies by fabric availability, design complexity, and logistics.

Do you offer customized packaging and shipping solutions?

Yes, packaging can be tailored to your branding requirements. Shipping is available under different trade terms (FOB, CIF, EXW, etc.). Costs depend on shipping method (sea, air, land), destination, customs, and insurance. A detailed shipping estimate can be provided upon order confirmation.

How do you ensure product quality and consistency?

Uniouter integrates fabric sourcing, design, and manufacturing under one system. Quality is controlled through multiple stages: incoming material inspection, sample approval, in-process QC checks, and final product inspection. Third-party QC or specific client requirements can be arranged.

What is the workflow for sample development?

Client request → design review → material selection → sample making → client feedback and revision → final sample approval. Cost control focuses on using available fabrics, minimizing rework, and precise QC on sizing and functionality (waterproof, windproof, breathability, etc.).

What role does supply chain management play in reducing delivery risks?

Maintaining safety stock of core fabrics and trims, securing early orders for special materials, and cooperating with reliable logistics partners. Buffers in production schedules help mitigate unexpected delays.

Do you provide after-sales service?

Absolutely, we provide comprehensive after-sales service. If you encounter any issues or need assistance during use, please feel free to contact our customer service, and we will be happy to assist you.

What should I do if I can't find the style I want on your website?

If you can't find the style you're looking for on our website, please contact our customer service. We will do our best to meet your needs by recommending similar styles or offering customization services.

How should I clean and care for your outdoor clothing?

Our outdoor clothing is made from fabrics that are easy to clean and care for. We recommend following the instructions on the care label for cleaning and maintenance to ensure the durability and appearance of the clothing.

Do you offer wholesale services?

Yes, we do offer wholesale services. If you have bulk purchase requirements, please contact our customer service for more favorable prices and professional services.

Who are your outdoor clothing suitable for?

Our outdoor clothing is suitable for those who enjoy outdoor sports, adventure, travel, etc., as well as workers who require outdoor workwear for their jobs.

How long will it take to receive customized clothing?

The production cycle for customized clothing is usually longer than for in-stock products. Please consult our customer service for an accurate delivery time based on your order.

Do you offer customization services?

Yes, we do offer customization services. You can customize the style, color, size, etc. according to your needs. Please consult our customer service for specific customization details.

What should I do if the received item has quality issues?

If the item you receive has quality issues, please contact our customer service as soon as possible. We will provide you with a replacement, refund, or appropriate compensation.